Returns & Refund Policy

Last updated: Feb 2026 At Vesta Lines Lighting, we want you to be completely satisfied with your purchase. This policy outlines your rights and our procedures in accordance with Australian Consumer Law (ACL).

1. 30-Day Change of Mind Returns

We offer a 30-day return period from the date you receive your order for change-of-mind purchases. To be eligible for a change-of-mind return:

The item must be unused and uninstalled
In original packaging
In resalable condition
Returned with proof of purchase (order number or receipt)

Return Costs

Customers are responsible for return shipping costs for change-of-mind returns.
Original shipping fees are non-refundable.
A restocking fee of up to 15% may apply for certain items.

We recommend using a trackable shipping method, as we cannot be responsible for items lost in return transit.

2. Faulty, Damaged or Incorrect Items

If your item arrives:

Damaged in transit
Faulty or defective
Incorrect (not what you ordered)

Please contact us within 7 days of delivery at:
support@vestalines.com.au Include:

Your order number
Clear photos of the product and packaging
Description of the issue

If confirmed, we will offer one of the following in accordance with Australian Consumer Law:

Replacement
Repair
Refund

For approved faulty or incorrect items, Vesta Lines Lighting will cover return shipping costs.

3. Non-Returnable Items

The following items cannot be returned for change of mind:

Custom or made-to-order products
Clearance or final sale items
Installed or used products
Special order items

This does not affect your rights under Australian Consumer Law.

4. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:

A replacement or refund for a major failure
Repair or replacement for goods that fail to be of acceptable quality

These rights apply in addition to our 30-day return policy.